orders
shipping & returns
processing
each candle is hand-poured to order in our orlando studio. please allow 3–5 business days for processing before shipment.
delivery
standard us shipping arrives in 3–7 business days after dispatch. expedited and white-glove options are available at checkout. we currently ship within the united states only.
corporate gifting
orders of 20 units or more typically ship within 2–3 weeks depending on engraving and customization. timelines are confirmed on your invoice.
returns
because each candle is handmade, we accept returns only on items that arrive damaged or defective. write to us within 7 days of delivery at info@nulosangeles.com with your order number and a photo and we'll make it right.
damaged in transit
concrete vessels are durable but not indestructible. if a piece arrives damaged, we replace it at no cost.